📋 TERMS AND CONDITIONS OF SALE

These Terms and Conditions of Sale (T&Cs) govern the relationship between RB3L FRANCE SAS (hereinafter "the Seller") and any customer (hereinafter "the Buyer") wishing to purchase products or services offered on the shop.rb3l.com website.

Any order implies unreserved acceptance of these T&Cs. The Seller reserves the right to modify these conditions at any time, the applicable conditions being those in force on the day of the order.

The Seller offers for sale:

• NanoRIP systems and printing solutions
• Printing consumables (toners, cartridges)
• License dongles and warranty extensions
• Technical support and maintenance services

4.1. Order Process

Any order requires the creation of a customer account and acceptance of these T&Cs. The order is considered firm and final after payment validation.

4.2. Prices

Prices are indicated in euros, excluding tax (excl. VAT) or including all taxes (incl. VAT) depending on the context. The applicable VAT rate is 20% for deliveries in France. Prices may be modified at any time, but remain firm for orders in progress.

4.3. Availability

In case of unavailability of a product after order validation, the Seller undertakes to inform the Buyer as soon as possible and to propose either a refund or an equivalent substitute product.

Payment is made by credit card via the secure Stripe platform. Payment is due immediately upon order.

In case of refusal of payment authorization by financial institutions, the order will be automatically cancelled.

6.1. Physical Products

Physical products are shipped by carrier (Chronopost, DHL, etc.) according to the terms chosen when ordering. Delivery times are indicative and cannot engage the Seller's liability in case of delay.

6.2. Digital Products

Licenses and digital products are delivered immediately after payment validation, by download or email.

6.3. Transfer of Ownership

The transfer of ownership of products takes place at the time of actual delivery to the Buyer or their representative.

7.1. NanoRIP Warranty

NanoRIP systems benefit from an included 1-year warranty covering:

• Priority technical support
• Unlimited remote maintenance
• 48h express swap service
• Parts and labor

7.2. Warranty Extensions

Warranty extensions can be subscribed at the time of purchase for an additional period of 2, 3 or 4 years. Extensions must be subscribed only at the time of the initial order.

In accordance with article L.221-18 of the Consumer Code, the Buyer has a period of 14 calendar days from receipt of the product to exercise their right of withdrawal, without having to justify reasons or pay a penalty.

For any complaint or question, the Buyer can contact customer service:

• Email: support@rb3l.com
• Phone: +33 6 72 02 82 85
• Hours: Monday-Friday, 9am-6pm

All elements of the website (texts, images, logos, etc.) are the exclusive property of RB3L FRANCE SAS or its partners. Any reproduction, even partial, is prohibited without prior authorization.

Personal data collected is processed in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act. For more information, see our Privacy Policy.

These T&Cs are governed by French law. In case of dispute, and in the absence of an amicable agreement, French courts shall have exclusive jurisdiction.

In accordance with article L.612-1 of the Consumer Code, the consumer may resort free of charge to a consumer mediator with a view to the amicable resolution of the dispute between them and the professional.